Returns & Refunds

Our Commitment

At Evyraa, we want you to love your jewelry. If you're not completely satisfied with your purchase, we're here to help with our easy return and refund process.

EVYRAA is a jewelry brand operated and owned by AK Enterprises, a partnership firm registered in India.

Return Window

You may return or exchange items within 2 days of delivery.

Eligibility

Returns and refunds are available for:

  • Items returned within 2 days of delivery

  • Products in unused, original condition

  • Items with original packaging and tags intact

  • Jewelry with certificates (if provided) included

Non-Returnable Items

  • Customized or personalized jewelry

  • Items marked as final sale

  • Products damaged due to misuse or normal wear and tear

Easy Return Process

Follow these simple steps to initiate your return:

Step 1: Email Us

Send an email to returns@evyraa.com with the subject line “Return Request”

Step 2: Provide Your Details

Please include the following information in your email:

  • Your Evyraa Order ID (beginning with #EVY)

  • A minimum of 2 clear images of the item showing different angles
    (JPEG/PNG format, max 10MB per image, or Google Drive/Dropbox link)

  • Contact number registered with the order

  • Full name and delivery address

Step 3: Specify Items to Return

Clearly mention which item(s) from your order you wish to return.

Step 4: Include Required Information

  • Reason for return
    (Size issue, Quality concern, Changed mind, Received wrong item, Damaged/Defective, Other)

  • Preferred pickup address (if different from delivery address)

  • Preferred pickup date and time slot

Step 5: Submit

Send the email with all required details and images attached.

What Happens Next?

Confirmation (Within 24 hours)

You will receive an email confirming your return request along with a Return Authorization Number.

Pickup Arrangement (2–3 business days)

We will schedule a pickup with our courier partner and share pickup details with you.

Item Collection

Our courier partner will collect the item from your specified address.

Inspection (2–3 business days)

The returned item will be inspected upon receipt.

Approval & Refund

Once approved, your refund will be processed.

Refund Timeline

  • Processing: 5–7 business days after approval

  • Bank Credit: Additional 5–10 business days depending on your bank/payment provider

  • Total Time: Approximately 10–15 business days from pickup to refund credit

Refund Method

Refunds will be issued to the original payment method used during purchase
(credit/debit card, UPI, net banking, etc.).

All refunds are processed by AK Enterprises, operating under the brand name EVYRAA.

Exchanges

We’re happy to exchange items for a different style, color, or size.

  • Follow the same email process and mention “Exchange Request” in the subject line

  • Specify the product you wish to exchange for

  • Exchanges are subject to product availability

  • We will arrange pickup of the original item and delivery of the new item

Exchange processing time: 7–15 business days.

Track Your Return

Once your return is confirmed, you can track its status by:

  • Replying to your Return Authorization email

  • Emailing returns@evyraa.com with your Return Authorization Number

We will keep you updated at every step via email.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at support@evyraa.com with clear photos

  • We will arrange priority pickup and an expedited refund or replacement

Your satisfaction is our priority.

Important Notes

  • Please pack the item securely in its original packaging for return

  • Do not ship items back without a Return Authorization Number

  • Keep the courier receipt until your refund is processed

  • EVYRAA / AK Enterprises covers all return pickup costs

Product Image, Colour & Size Disclaimer

Product images are for illustrative and reference purposes only. Due to lighting, photography, and individual device screen settings, the actual colour, finish, or appearance of the product may vary slightly from what is displayed online.

All product dimensions and measurements mentioned are approximate and may vary marginally due to manual measurement and manufacturing tolerances. Such minor variations in colour, texture, or size shall not be considered defects and do not qualify as damaged or incorrect product.

Questions or Need Help?

Our support team is here to help.

Returns: returns@evyraa.com
General Support: support@evyraa.com
Response Time: Within 24–48 business hours